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Web Survey Bibliography

Title Telephone and web-based pediatric day surgery questionnaires
Year 2010
Database Emerald
Access date 08.06.2010
Abstract

Patient questionnaires are popular tools for assessing and improving service quality, especially as administrators are increasingly expected to consider the patient's voice in their decision making. Despite web-based questionnaire advantages, they have not been previously compared to telephone questionnaires for assessing quality. The purpose of this paper is to compare telephone questionnaire administration with a web-based version. 

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Emerald (abstract)/(full text)

Year of publication2010
Bibliographic typeJournal article
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